What is SmileBack?

A comprehensive customer satisfaction platform that automatically collects feedback and provides actionable insights to improve your service delivery.

Automated Customer Satisfaction Management

SmileBack integrates seamlessly with your PSA system to automatically send customer satisfaction surveys when tickets are closed, providing real-time feedback on your service quality.

The platform captures customer sentiment, identifies areas for improvement, and helps you maintain high service standards while building stronger customer relationships.

Key Capabilities:

  • Automated survey deployment on ticket closure
  • Real-time satisfaction scoring and analytics
  • Customizable survey questions and branding
  • Instant alerts for low satisfaction scores
  • Comprehensive reporting and trend analysis
  • Integration with major PSA platforms
SmileBack Platform

Core Features & Benefits

Comprehensive customer satisfaction management tools designed to enhance your service delivery and customer relationships.

Automated Surveys

Automatically send customized satisfaction surveys when tickets are closed, ensuring consistent feedback collection without manual intervention.

Real-Time Analytics

Instant satisfaction scoring with comprehensive analytics and reporting to track performance trends and identify improvement opportunities.

Instant Alerts

Immediate notifications when customers provide low satisfaction scores, enabling rapid response and service recovery.

Custom Branding

Fully customizable surveys with your company branding, colors, and logos to maintain consistent brand experience.

Team Performance

Individual and team performance tracking with detailed metrics to identify top performers and coaching opportunities.

PSA Integration

Seamless integration with ConnectWise Manage, Autotask, and other major PSA platforms for automated workflow management.

Our Implementation Process

A structured approach that ensures seamless integration and optimal configuration for your customer satisfaction management.

01

Requirements Analysis

Comprehensive review of your current customer feedback processes and requirements to design the optimal SmileBack configuration.

02

PSA Integration

Connect SmileBack with your PSA system for automated feedback collection, ensuring seamless data flow and trigger configuration.

03

Survey Configuration

Set up custom surveys, question templates, and feedback collection workflows tailored to your service delivery model.

04

Branding & Customization

Apply your company branding, customize survey appearance, and configure notification preferences and alert thresholds.

05

Reporting Setup

Configure satisfaction reports, analytics dashboards, and automated reporting schedules for management visibility.

06

Training & Go-Live

Comprehensive team training on SmileBack features, best practices, and ongoing support to ensure successful adoption.

Why Choose Cinti for SmileBack Implementation?

Our expertise ensures your customer satisfaction platform delivers actionable insights and drives service improvement.

Customer Experience Experts

Specialized knowledge in customer satisfaction management and best practices for service delivery optimization.

Analytics Focus

Deep expertise in configuring meaningful reports and dashboards that provide actionable insights for service improvement.

Rapid Implementation

Streamlined deployment process that gets your satisfaction management system operational quickly and efficiently.

Team Training

Comprehensive training programs to ensure your team can effectively use SmileBack to improve customer relationships.

Ongoing Support

Continuous support and optimization to help you maximize the value of your customer satisfaction initiatives.

Best Practices

Industry best practices and proven methodologies for customer satisfaction management and service improvement.